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Account FAQ
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Why Should I Become A Registered User?
To order our products, we require that you become a registered user. This allows us to obtain contact information from you so that in the few cases where we may need to contact you about your order, we may do so efficiently.
After the initial registration process, it also becomes a lot easier for you to checkout any future orders since all your information has already been provided to us. We also have the feature where you can store shipping addresses for yourself, your friends, and your family in your personal address book. With your permission, you may also sign up for news about our latest products, sales, and offers once you have registered with us.
How Do I Register An Account?
To register a new account with us, click on "My Account" in the header. On the right hand side of the My Account page, click on "Continue" under the "New Customer" section to proceed with your account creation. If you already have an existing account with us, use the left hand side of the My Account page to login.
I Forgot My Account Password, How Can I Reset My Password?
If you have forgotten your account password, you can reset your account password by following the "Password forgotten? Click here" link on the My Account login page. By following the instructions from this page, we will reset and send you a new password for your account to the email address you used to register with us.
If you are still having trouble, please email our Customer Service Department. For your security, our Customer Service representatives do not have access to passwords, only the ability to email you from the system. For security reasons, if you have changed email addresses, please create a new user account.
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Ordering/Billing FAQ
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Do I Have To Register An Account Before I Can Order?
Yes, to order our products, we require that you become a registered user. This allows us to obtain contact information from you so that in the few cases where we may need to contact you about your order, we may do so efficiently.
How Do I Change Or Cancel An Order?
To cancel or change an order you have recently completed (that has not been shipped yet), please drop us an email to our Customer Service Department with your name and order number stating that you wish to cancel or change your order.
You may find your order number in the confirmation emails we send you after your order has been placed. Another way to obtain your order number for the order you wish to cancel or change is to login to your account and view the "Previous Orders" section under "My Account". Your order number is displayed after your order date for that order. Your order number is the alpha-numerical value stated with a # in front of it.
If you wish to change or cancel your order after your order has been shipped, please refer to our Return Policy.
Will My Credit Card Be Charged Immediately?
No, your credit card will not be charged until your order is ready to be shipped.
From Which State Do You Collect Sales Tax?
We collect sales tax from orders shipped to California.
Is Ordering Over The Internet Secure?
Yes, our website utilizes Secure Socket Layer (SSL) encryption technology for our transactions. SSL encrypts transmissions from your computer to our servers and vis versa. This ensures that no third party can access your credit card and other private information once you have logged in.
What Are My Payment Options?
We accept Visa, Mastercard, American Express, and Paypal. Please do not send checks or money orders, they will not be accepted.
How Can I Track The Status Of My Order And Order History?
Once you have placed an order, you may check on its status at anytime when you login to your account under "Previous Orders". Each time an order changes status, we will send you an email confirmation to notify you of the status change.
Your order status will be either "Pending", "TBD", "Shipped", "Cancelled", or "Refunded". Below is a brief description of each status.
"Pending"
This is the default status for your order once your order has been received and is being processed by us. For orders requiring an exchange, your order status will become "Pending" once we receive the items returned from your initial order and begin processing your exchange order.
"TBD"
If your order status is "TBD", this means that your order is on hold and is "to be determined." Your order may be "TBD" for a variety of reasons. The most common reason being your credit card number not matching your billing address. In all "TBD" cases, a Customer Service Representative will call you to confirm your order and obtain the correct billing address.
"Shipped"
If your order status is "Shipped", this means that your order has passed our fraud screening, has been completely processed, and shipped. Once your order changes to this status, you can expect your order to arrive at the designated address according to the shipping method you have selected during checkout.
"Cancelled"
When you cancel an order, check your order status to see if we have processed your cancellation. If the status is marked "Cancelled" you will know that your order has been successfully cancelled.
"Refunded"
When you return an order, check your order status to see if we have processed your return. If the status is marked "Refunded" you will know that your returned item has been received and your credit refund has been processed.
What Is A Order Confirmation Email?
After you place an order with us, our web site will automatically send you an email confirmation that your order is now in our system. This order confirmation email will contain information regarding the details of your order and is your receipt which can be printed for your records.
Each time that order changes status, we will send you an email to notify you of the status change. These "Order Confirmation Emails" are automated and are intended to provide you with the latest order info and status updates without having to login to our web site.
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Shipping FAQ
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How Is My Shipping Price Determined?
We offer free shipping and handling to all United States domestic orders via USPS Priority Mail.
Do You Ship Worldwide?
Yes, we ship just about anywhere provided that the shipping information required to ship to your location can be inputted into the shipping address fields during checkout. If extra information is required to ship to your location, please include it in the "Add Comments About Your Order" box during checkout.
Can You Ship To PO Boxes?
No, for security reasons, we do not ship to P.O. Boxes or APO/FPO addresses.
When Will My Order Be Shipped? And When Will It Arrive?
Please allow 2-4 business days, depending on the size of your order, for us to process your order before your order is shipped. If your order was placed on a Monday, most of the time we will ship the order on Thursday or Friday of that week. If your order was placed on Friday, most of the time we will ship the order the following week on Wednesday or Thursday. Once shipped, your order will arrive depending on the shipping option you have selected during Checkout. For wholesale orders, please allow 4-7 business days, depending on the size of your order.
Do You Ship During The Weekends And Holidays?
No, we do not ship during the weekends and holidays.
How Do I Know That My Order Has Been Shipped?
We will send you an email confirmation to notify you that your order has been shipped.
What Is The Difference Between "Order Date" And "Ship Date"?
The "Order Date" is the date when you placed your order with us online. The "Ship Date" is the date when we finish processing your order and successfully drop off your package to our shipping carrier. For example, if you place an order on Monday at 1:00pm PST, your package will not ship from our facilities until Thursday or Friday. Lets say we successfully dropped your order off to our shipping carrier on Thursday at 3:00pm PST. The "Order Date" for your order would be Monday at 1:00pm PST and your "Shipping Date" for your order would be Thursday at 3:00pm PST. Please also take weekend and holidays into account when considering the shipping date.
If I Send My Package As A Gift, Will The Recipient Receive The Invoice?
Yes, the recipient will receive the invoice. However, if you would like us to remove the invoice from the package, you can do so by stating your request in the "Add Comments About Your Order" box during checkout or notify our Customer Service Department if your order has already been placed.
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Wholesale FAQ
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Accessing Our Wholesale Prices/Website
We have a wholesale website for those interested in purchasing wholesale from us. This website is not open to the public. To gain access to this site, please email our Customer Service Department with the following information below.
USA Customers - Business Name, Federal Tax ID, and State Resale Number
Once we verify your information, we will email you a link to our wholesale website along with login information necessary to access this website. Please proceed to register a wholesale account there once you obtain access to our wholesale website. You may also be requested to fill out a Resale Certificate prior to placing an order with us. Our Resale Certificate is available for download here.
Our retail site database and wholesale site databases are not linked; therefore if you have already registered an account on our retail site, you will need to register another account on our wholesale site.
Is There A Minimum?
There is no minimum order size for any available item.
Do You Provide Custom Orders?
We provide custom orders at our discretion. Please submit your custom order request to our Customer Service Department.
What Happens When You Are Out Of Stock?
When we are out of stock for a particular item, we will contact you immediately before we proceed with your order. No charges will be made to your credit card until we ship any order.
When Will My Wholesale Order Ship?
Depending on the size of your order our wholesale orders usually ship between 4-7 business days after you have submitted your order.
What Is Your Wholesale Return Policy?
It is the customers responsibility to find discrepancies or defects prior to any alterations. Altered garments are not returnable. Please refer to our Return Policy for more information.
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Miscellaneous
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Do You Offer Gift Certificates?
At this current time, we do not offer Gift Certificates. Please check back with us in the future for more information on Gift Certificates.
Are You Guys Sweatshop Free?
Yes, our products are sweatshop free. We refuse to go offshore or use subcontractors for our business. Our products are produced in Los Angeles, California and we take pride in paying our workers in accordance to California wage and hour laws.
Can You Tell Me When New Products Or Special Promotions Are Announced?
You can receive new product, sale, or other promotional event notifications once you register with us. Simply login, go to "My Account", and configure your "Email Notification settings" to enable these notifications.
I Bought Your Products On eBay, Is It Authentic?
We cannot guarantee customers who have purchased on eBay (or other auction/web sites) the authenticity of our products. To be sure that you are not buying counterfeit products, we highly suggest you shop on our web site instead.
What Is Your Privacy Policy?
Click here to view our Privacy Policy.
What Are Your Sizes?
Click here to view our Sizing charts and Shirt Fabric.
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